Name: Polkville Garage Doors
Address: 10 14 Park Dr, Polkville, NC, 28136, US
Telephone: (980) 983-6897
Price range: $$
Rating: 4.9

Question 1

How quickly can you fix my motor failure?

Accepted Answer

Our rapid response team can typically diagnose and repair motor failures within 2-4 hours of your call. For emergency situations, we offer 24/7 service and can often arrive within 45 minutes in our service areas. Most motor repairs are completed same-day, getting your garage door operational quickly.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failures in garage doors are commonly caused by: worn gears from years of use, power surges damaging electrical components, overheating from lack of maintenance, stripped drive gears, and faulty capacitors. Regular maintenance can prevent most motor issues. We recommend annual tune-ups to catch problems early.

Question 3

Do you offer financing for new contemporary door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options with approved credit, including 0% APR for qualified buyers on select installations. Contact us for a free estimate and we'll discuss payment options that work for your budget.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for optimal performance and safety. Regular service extends your door's lifespan, prevents emergency repairs, and ensures all safety features function correctly. Our tune-up service includes lubrication, balance testing, hardware inspection, and safety checks.

Question 5

What's included in your warranty?

Accepted Answer

All our work is backed by a 3-year warranty on parts and labor. This covers any defects in materials or workmanship. New door installations include manufacturer warranties that can extend up to lifetime coverage on certain components.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our certified technicians are trained to service all major brands including LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Clopay, Amarr, and more. We carry parts for most common models and can special order anything needed.

Question 7

What should I do if my garage door won't open?

Accepted Answer

First, check if the opener has power and the remote batteries are fresh. Try the wall button to rule out remote issues. Check if the door is locked or if the emergency release was activated. If these don't resolve it, call us at (980) 983-6897 for diagnosis.

Question 8

How long does a new garage door installation take?

Accepted Answer

Most single-door installations are completed in 4-6 hours. Double-door installations may take 6-8 hours. We aim for same-day completion and will provide a specific timeline during your free estimate consultation.

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